SP Plus

Enforcement Officer

Requisition ID
2017-2144
ANNAPOLIS
MD
Category
Parking Enforcement
72779 - HILLMAN GARAGE

Overview

Basic Function - Monitor designated streets, lots, garages, other public areas and/or an entire campus to ensure compliance with parking policies.

Responsibilities

  • Provide customer service by answering questions regarding directions, events, building locations and parking policies.
  • Issue citations and warnings for non-compliance with a computerized hand held computer or manual tickets. Impound, boot or relocate vehicles as directed.
  • This position requires the ability to work alone and therefore must exercise proper judgment, tact and diplomacy in dealing with people.
  • Assist maintenance staff with duties related to parking equipment and facility upkeep and maintenance. This includes but is not limited to: inspecting and assessing lots for maintenance issues, painting, cleaning and repairing parking meters and pay and display machines, installing signs, sign posts and meter posts.
  • Assist in the collection and security of all monies received through parking meters, multi-space machines , pay on foot technology and any other means of collecting parking revenues and fees.
  • Assist event staff with activities related to parking for events. This includes but is not limited to: setting up for events, traffic control, receipt of payment for parking, and lot usage control.
  • Assist office staff with activities related to permit sales during peak seasons. This includes but is not limited to data entry, collating mailings, providing frontline customer service.
  • Other related duties as assigned.

 

* Please note that Enforcement Officers are not sworn police officers and have no arresting authority.

Qualifications

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

 

Education and/or Experience:  Less than high school education or up to one month related experience or training or equivalent combination of education and experience.

 

Availability to Work:  Special shift requirements, if any, will vary depending on a location's hiring needs.  If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

 

License Requirement: The individual will only be required to have and maintain a valid state-issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business. 

 

Mathematical skills:  Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change.

 

Language skills:  Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization.

 

Reasoning ability:  Ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

 

Other skills and abilities:  Ability to use clock (standard/military time), calculator (optional) or credit card machine to handle transactions. Ability to maintain a pleasant and mannerly demeanor when speaking on the telephone and with the public. Ability to effectively respond to customer problems or complaints.

 

Physical demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel objects, tools, or controls and reach with hands and arms. The employee is occasionally required to walk and sit.  Specific vision abilities required by this job include close vision.

 

 

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SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

Additional Information

Qualification Requirements: The personnel selected for parking enforcement officer positions must have certain traits and abilities that enable them to achieve expected levels of performance. Some of the most important competencies are exercising sound independent judgment and maintaining a high level of customer service. Other areas include:
 
Knowledge of geography of the area they are enforcing
Knowledge of hazards and safety precautions
Ability to use a hand held computer
Ability to operate a motorized vehicle or bicycle
Ability to understand and apply parking regulations
Ability to interact with others in a courteous and tactful manner
Ability to walk for extended periods of time
Ability to work in all weather conditions
Must be 18 years of age or older at time of hire
 
 
 
Availability to Work:  Special shift requirements, if any, will vary depending on a location's hiring needs.  If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.
 
License Requirement: The individual will only be required to have and maintain a valid state-issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business. 
 
Physical Demands and Work Environment
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; talk and listen. Employees are regularly exposed to outside weather conditions including snow storms, and extreme heat.
 
Employees work in and around potentially dangerous traffic situations, and employees are to be safety conscious at all times. 
 
 
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

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