Pay Rate: $19.00 per hour
Full-Time, Monday - Friday 8:30am-5pm
FREE TriMet annual pass available; free parking on weekends only
Vacation and benefits available
$250 Hiring Bonus for this position. Paid to each qualified, successful candidate with no unplanned absences and no formal discipline during the first 60 days following hire
Basic Function: This position provides extensive customer service outreach and education to the OHSU community. Customer Service Patrollers are responsible for heavy customer service interactions in person, by email, and over the phone with a focus on providing general information and assisting customers with access to OHSU. This position is responsible for conducting foot and vehicle patrols to provide customer service, educate and assist customers and monitor lots; providing assistance to OHSU Transportation & Parking staff and partners in meeting daily operational needs, and assuring access to/from and throughout OHSU. This position is responsible for the issuance of warnings, tickets, and for conducting other procedures as necessary by OHSU Transportation & Parking policy. Customer Service Patrollers are flexible to the variable needs of Transportation & Parking and frequently engage in strenuous and repetitive physical activity both indoors and outdoors, including placement and removal of barricades and signage. This position must demonstrate an extremely high level of interpersonal and relationship building skills, conflict resolution skills, empathy, confidentiality, and integrity.
Provide assistance to Transportation & Parking staff and partners in meeting daily operational needs. Assure access to/from and throughout OHSU. Act as back up for the parking coordinator, events, project teams, traffic control, and/or other positions.
* Please note that Customer Service Patrollers are not sworn police officers and have no arresting authority.
**This location requires employees to be vaccinated against COVID-19 as a condition of employment, subject to any valid medical or religious accommodation.
Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience: High school education or up to one month related experience or training or equivalent combination of education and experience.
Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.
License Requirement: The employee will be required to have and maintain a valid state-issued driver’s license with a current address and acceptable driving record.
Mathematical skills: ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to make change.
Language skills: ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization.
Reasoning ability: ability to apply common sense understanding to carry out detailed but standard written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Other Qualification Requirements: The personnel selected for Customer Service Patroller positions must have certain traits and abilities that enable them to achieve expected levels of performance. Some of the most important competencies are exercising sound independent judgment and maintaining a high level of customer service. Other areas include:
Physical demands: the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; talk and listen. Employees are regularly exposed to outside weather conditions including snow storms, and extreme heat.
This position works independently and in teams in the field as well as in a busy office environment with many interruptions and frequent interactions with customers and employees. The employee must be able to meet all requirements of the position and must have excellent relationship building skills and customer service skills, including patience and understanding of customer’s needs and the ability to diffuse situations. It requires the ability to work in all weather conditions including heat, cold, wet, and slippery, unstable, or inclined surfaces. The typical work schedule is day shift Monday through Friday, though overtime may be required, including weekends. Daily schedules may be altered to accommodate needs.
This position requires the ability to walk for up to 8 hours at time throughout the Marquam Hill and South Waterfront Campuses, including parking lots and structures, sidewalks, paths, stairwells, etc., unaided as well as safely drive a company vehicle. The employee must be able to speak clearly and use a telephone, cell phone, two-way radio, handheld, and License Plate Recognition (LPR) system, as well as a computer and other basic and specialized office and field equipment. The employee must be able to prioritize and deal with multiple demands on their attention. Must be able to lift and carry at least 50 lbs. Must have the ability to sit at a desk for up to 8 hours per day using typical office equipment.
Employees work in and around potentially dangerous traffic situations, and employees are to be safety conscious at all times.
SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.