SP Plus

Regional Manager, Airport Operations

Requisition ID
2022-29885
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Location
US-OH-CLEVELAND
Location Name
00064 - CENTRAL AIRPORTS
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Address 2
1301 E 9TH ST
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : City
CLEVELAND
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : State/Province
OH
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Postal Code
44114-1804
JobLocation_Header
CLEVELAND OH United States
Position Type (Portal Searching)
Full-Time
Category (Portal Searching)
Parking Operations Management

Overview

Benefits of working at SP+

  • Competitive wages
  • Flexibility to be fully remote; however, you must be based in the Midwest or Southeast.
  • Excellent benefit packages for eligible full-time employees including Medical, Dental, Vision, Life, Disability, Accident, Norton LifeLock, Flexible spending account plans, a Company Match 401k plan, and Vacation. (Depending on location could vary) 
  • Work for a company that cares about our environment and our people.  Visit www.spplus.com to view our awards.  
  • Get paid as you earn through Payactiv! You don’t have to wait for payday to get paid.  Payactiv also offers smart budgeting and savings tools and discounts on everyday needs. 
  • Learn and grow with SP+ University, our internal training program with many courses and training available to grow your career.

 

Responsibilities

 

  • Directs, manages, and coordinates the activities of location staff and contract personnel to ensure proper facility operation.                                   
  • Prepares annual operating budget and ensures that the facility(s) is operating within budget perimeters and takes appropriate remedial action on negative variance.
  • Prepares and manages the operations plan (logistics, staffing, and controls) for the location.
  • Ensures that proper revenue control discipline, risk management procedures, security and customer service protocols are understood and being followed by all employees.
  • Evaluates staff performance, serves disciplinary notices and handles first-step grievances. 
  • Serves as primary liaison with the client and maintains a close relationship with key airport personnel as well as support personnel in CSO/NSO.
  • Monitors client and customer satisfaction with services. 
  • Ensures the facility(s) is safe and secure and that proper location maintenance and housekeeping is performed as required.  
  • Plans and leads regular meetings with client to report on finances, operations and on-going projects/strategies.                                                  
  • Coordinates and manages routine maintenance projects as well as special projects related to facility improvements.
  • Supervises the work of sub-contractors to ensure that work is done properly and per the contract. 
  • Coordinates facility openings/closings and service offering launches and determines operating plan requirements necessary to accommodate successful execution of business plan.
  • Interacts with customers as needed to answer questions, investigate resolve complaints/violations and to improve customer satisfaction levels.
  • Monitors and reviews audit results to maintain security vigilance over possible employee theft and/or inefficiencies.
  • Monitors and reviews all accidents and damage claims to establish remedial plans or programs to prevent the occurrence or reoccurrence of similar claims.
  • Reviews and approves location expenses.
  • Participates in the development of regional financial and operational goals and is responsible for meeting determined goals.
  • Leads the customer acquisition initiatives at the airport by providing digital marketing strategies and staying abreast of technological solutions that improve the customer experience and/or the efficiency of airport operations.
  • Develops and maintains a comprehensive understanding of competitive (off-airport) markets and of competitors’ strategies within the assigned region.

 

The aforementioned are the essential functions of this job.  Employees occupying this position may be required to perform other duties.  The above responsibilities are subject to possible modification.

 

Qualifications

 

Work Experience:  At least 5 years of Airport Parking Experience, preferably with a strong background in shuttle and valet operations.  Previous oversight of multiple direct reports and a large employee staff is also required.

             

Required Education:  Bachelor’s Degree

 

Computer Skills:  Strong computer skills are required with proficiency in Word, Excel and PowerPoint.  Prior experience working with parking access and revenue control systems a strong plus.

 

Accounting/Finance Knowledge:  General understanding of financial statements, accounting & budgeting skills required.

 

Key Skills/Attributes:  Must have strong leadership skills and the ability to delegate work effectively.   Excellent follow-up, verbal and written communication skills are a must in a fast-paced multi-site environment.  You will be expected to interact constructively with employees, management, clients, and vendors, evaluate situations, set priorities and respond to issues in a timely matter.  You must be able to handle a variety of tasks and manage them to established deadlines.  This position also requires strong attention to detail.

 

Driver License:  Must possess a valid state-issued driver’s license with a current address and acceptable driving record.

 

Security Clearance:  Must be able to obtain and maintain an Airport issued (FBI clearance) badge. 

 

 

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

Location

US-OH-CLEVELAND

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