SP Plus

Senior Facility Manager, University Services

Requisition ID
Parking Operations Management
98625 - GMU - FAIRFAX


  • Develop enforcement requirements, monitoring components, staffing and scheduling
  • Direct and evaluate customer service delivery for all parking enforcement personnel.
  • Oversee software and hardware for mobile enforcement devices
  • Develop enforcement managers and supervisors for promotions
  • Ensure University’s Parking Services policies and procedures are followed
  • Develop a parking enforcement educational component for our staff and our customers
  • Assist in the development of marketing tools to support in the education of our customers
  • Oversee traffic direction for special events and other University functions that Parking Services assists with
  • Provide direction and respond to customer questions and concerns
  • Oversee Amenities Program and assist customers with battery jump starts and refer customers to service and repair providers for other vehicle requirements when requested
  • Serve as an expert of our campuses by obtaining a thorough and complete knowledge of all areas of the campuses, surrounding streets and landmarks in the areas and all University Transportation services
  • Develop an orientation, training and certification program based on this information.
  • Oversee production, and placement, of temporary signs and traffic related equipment.  Develop a system for your team to report missing signs and damage to structures and equipment
  • Oversee empty space count program for surface parking lots
  • Report and assist in resolving accidents and safety hazards
  • Ensure team members have a neat, clean appearance and are in complete, approved uniform at all times
  • Monitor facility maintenance for cleanliness standards and make recommendations to improve the aesthetics of the facility


  • Bachelor’s degree in a related field preferred or equivalent combination of education and experience
  • Prior experience to lead, manage and motivate team members
  • Strong customer service skills and focus
  • Excellent verbal and written communication skills 
  • Ability to multi-task or work independently
  • Ability to react and problem solve quickly
  • Ability to understand and communicate company policies and procedures
  • Proficient with Microsoft Word and Excel or Google Documents or Spreadsheets
  • Ability to learn internal computer programs
  • Prior experience developing budgets and P&L review a plus
  • Parking management experience preferred but not required
  • License Requirement:  Must possess a valid state-issued driver’s license with a current address and acceptable driving record.



SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

Additional Information

This position is housed at George Mason University


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