SP Plus

Human Resources Generalist - Field

Requisition ID
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Location
Location Name
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Address 2
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : City
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : State/Province
Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Postal Code
LOS ANGELES CA United States
Position Type (Portal Searching)
Category (Portal Searching)
Human Resources


Job Function – Plan, direct and coordinate human resource management activities to maximize the strategic use of human resources and maintain functions such as employee recruitment, conflict management, personnel policies, and benefits.




  • Recruit, interview, select and administer background check on applicants
  • Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits
  • Administer conflict resolution, terminate employees, and administer disciplinary procedures
  • Advise managers and other employees on organizational policy matters such as employee benefits, leave options, harassment, and recommend changes
  • Participate in new employee orientation to explain and foster positive attitude on organizational objectives and policies
  • Serve as a link between management and employees by handling questions, interpreting and administering contracts/union agreements and helping resolve work-related issues
  • Maintain records and compile reports concerning personnel-related data such as hires, terminations, FMLA administration, Progressive Disciplinary Warnings and Prevailing Wage report
  • Participates in the conduct of investigations and maintain records
  • Report Workman’s Compensation and Business Auto Incident reports and act as liaison with insurance carrier on inquiries
  • Represent organization at union grievances, unemployment hearings, and court appearances
  • Administer special projects in areas such as employee awards including Employee of the Month
  • File salaried employees information
  • Assists employees with any health insurance issues
  • Consults with Chicago Support Office when necessary to ensure proper procedures are followed
  • Complete other projects and duties as assigned
  • Respond to subpoena requests.
  • Maintain and administer HR related reports and timekeeping documents.
  • Maintain DMV/DOT PULL program.
  • Assist with office management related tasks and projects.
  • Support onboarding of new hires and work with Field Talent Acquisition Specialists as needed.

Employee Relations

  • Provide counseling to managers at all levels regarding harassment, discrimination, termination disciplinary and retaliation issues as they relate to company policy and federal/state laws.
  • Thoroughly investigate complaints of violation of non-harassment policy, discrimination, retaliation or other employment matters
  • Respond and investigate all “hotline” calls in the region and document the resolution of such in the system
  • Document all investigations from initial contact to conclusion using appropriate memos and reports
  • Work closely with outside counsel to manage claims through administrative agencies or courts
  • Act as liaison between internal counsel and field locations in the investigation, defense and settlement of employee relations claims



  • Conduct audits for compliance with labor laws and required processes (time and attendance protocols, union health and welfare plan reviews, etc.)
  • In conjunction with the Labor Relations team, communicate new state or local labor requirements and ensure compliance
  • Monitor compliance with OSHA requirements




Salary Range: $70,000 - $85,000 per year

Benefits:  Eligible employees will participate in the various benefits plans including medical, dental, vision,  flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.




  • Minimum of 3 years of Human Resources Generalist experience in a service industry with emphasis on Employee Relations
  • Bachelor’s degree is preferred
  • Strong fundamental grounding in human resources
  • Comfortable and effective in coaching management team as well as coaching the field organization
  • Ability to influence others
  • Superb interpersonal skills and the wisdom to be both tough and understanding
  • Experience in building strong team relationships at all levels
  • Willingness to work long hours, handle multiple priorities and travel, as required
  • Strong communication and relationship skills at all levels with a pragmatic down-to-earth style
  • Ability to operate in a fast-paced organization that may not have many processes or systems in place
  • Must have a high degree of integrity, with discretion and an attitude of full disclosure and ability to maintain confidentiality.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Required Experience/Education:

At least 3 year of related Human Resources experience.  A four year degree in business administration, management, personnel management, accounting, or a related field from a recognized college or university preferred. 


Language Ability:

Ability to read and interpret instructions, memos and other correspondence. Ability to write correspondence in a clear and professional way. Other abilities as needed by the location.


Math Ability:

Ability to add, subtract, multiply, and divide in units of measure, including but not limited to, whole numbers, common fractions, and decimals. 


Reasoning Ability:

Ability to apply common sense understanding to carry out written or oral instructions. Ability to effectively respond to employee problems or complaints.


Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This includes an office environment with sitting most of the time.



SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.




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