SP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.

What we offer

• Fantastic opportunities for career growth
• Hybrid working model
• A knowledgeable, high-achieving, experienced team 
• Learning opportunities through our internal training program, SP+ University
• A diverse company that cares about inclusion, innovation, the environment and more: visit www.spplus.com to learn more
• A free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7
• 401(k) Match Program
• Health Insurance, Vision, and Dental
• Short-Term and Long-Term Disability
• Life Insurance

What you’ll do

The Technical Support Analyst will provide intermediate and escalated technical support for tools as well as all in-house developed applications for products and processes involved in SP+ Operations.  Support includes providing application research for production incidences and resolution of the incidences.  Support also includes process support and implementation.  The goal is effective implementation and utilization of products and processes with the assistance of applicable business owners and operational users.

• Managing resolution of technical issues for assigned business owners and applications. 
• Troubleshooting applications.
• Providing excellent business owner support by facilitating communication, being responsive, following through, and owning the issue through resolution.  Must analyze trends associated with the assigned applications and report potential areas of risk to management. 
• Prioritizing numerous issues of varying severity, and effectively managing the resolution of all issues within accepted service levels, which will entail ownership of the issues and appropriately updating both management and business owners of status of all issues on a timely basis. 
• Collaborating extensively with peers, Business Analyst, Development and business owners to actively improve the effectiveness of our teams.
• Collaborating extensively with Operations and vendors to effectively maintain processes and procedures are in place and functioning efficiently.
• Analyzing issues and trends to provide appropriate feedback to management to resolve the root cause versus symptoms. 
• Developing effective working relationship with other departments, groups, and personnel in which work needs to be coordinated or interfaced (i.e. Development, Networking, Help Desk, Applications, Operations, etc.).

What you need

• Strong understanding of SQL and database relationships is required.
• BS in Computer Science, Management Information Systems, or related business field (or equivalent combination of education and directly related experience) preferred.
• Knowledge of application design, development, and support.
• 4 years + experience in a customer facing call center, help desk or technical support environment or equivalent consulting experience.
• Technical skills and familiarity with Crystal Reports, SQL, .Net, Visio, Project Management, Epicor, UltiPro, Infinium, FRx, and Hyperion Essbase are a plus.
• A good working knowledge of business concepts like accounting, finance, and management are required for individual to be successful.
• The position requires excellent written and verbal communication skills, demonstrated initiative, strong work ethic, and a desire to succeed.
• Demonstrated ability to research and resolve problems using a variety of resources and tools.
• Must possess a broad range of troubleshooting skills related to: software functionality, application server setup, database management, data analysis, operating system configuration, and security.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.