SP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.

The Supervisor, Ground Transportation is responsible for supervising and providing support to all frontline operations employees in the absence of the on-site Manager and to ensure the delivery of quality customer service to the traveling public.

What we offer

• Fantastic opportunities for career growth.
• A knowledgeable, high-achieving, experienced team. 
• Learning opportunities through our internal training program, SP+ University.
• PayActiv - On-demand pay for the money you have already earned.
• A diverse company that cares about inclusion, innovation, the environment, and more: visit www.spplus.com to learn more.
• A free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7.  

For qualifying positions

• 401(k) Match Program*.
• Health Insurance, Vision, and Dental*. 
• Short-Term and Long-term Disability.*
• Life Insurance*.

* Benefits package may vary depending on the location.

What you'll do

• Ensure that all operational schedules are fully staffed with qualified, trained customer service orientated employees
• Prepare daily / weekly shift schedules
• Ensure that frontline employees understand all aspects of their respective assignments, including applicable Airport and SP+ Curbside Management Joint Venture policies, procedures, rules and regulations
• Assist in training of operations staff and commercial vehicle operators
• Monitor all frontline operations activities
• Assist SP+ personnel in providing ground transportation services and resolving issues/complaints, as needed
• Investigate all accidents and incidents per all applicable guidelines and prepare requisite reports
• Ensure adequate supplies are available to all frontline employees including requisite inventories in booths
• Coordinate availability, distribution and proper use of 2-way radios
• Ensure that all employees are properly uniformed
• Report any inconsistencies regarding employee attendance and performance
• Assist frontline personnel on curb and holding lot during peak times
• Coordinate with local officials to clear Commercial Vehicle Loading Zones, Ground Transportation (queuing) Areas and Holding Lot(s) of unauthorized vehicles
• Coordinate collection and delivery of trip tickets
• Complete shift reports
• Conduct periodic frontline employee performance reviews
• Monitor all assigned work areas to ensure safe and clean working conditions
• Perform other duties as directed

What you need 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience - Minimal high school diploma (2 years of college preferred); 2+ years of experience in a fast-paced commercial transportation / customer service environment preferred. 

Oral Communication - Speaks clearly; Listens and gets clarification; Responds well to questions.

Written Communication - Writes clearly and informatively; Able to read and interpret written information.

Customer Service – Maintains positive attitude. Responds to requests for service and assistance.

Adaptability - Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.

Judgment - Exhibits sound and accurate judgment.

Equipment – Ability to operate a cell phone, 2-way radio and PDA

License Requirement - The employee will be required to have and maintain a valid state-issued driver’s license with a current address and acceptable driving record.

Physical Demands - These physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands and fingers, handle or feel objects and to talk.

The employee is occasionally required to climb or balance; stoop, kneel or crouch. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision and ability to adjust focus.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.