SP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.

Basic Function—Greet and assist customers. Direct preferred transportation to any and all persons requesting it. Dispatch a sufficient number of transport vehicles to areas needed. Provide information to customers who need assistance getting to various ground transportation forms.

• Greet customers at curbside area and offer them assistance or directions.  
• Direct customers to the appropriate transportation service.
• Ensure that a sufficient number of taxicabs are available for departing customers and dispatch taxicabs to various loading points.
• Communicate with drivers, co-workers, and supervisors and address any concerns.
• Write factual reports regarding items that deviate from normal operation.
• Order luxury limousines when needed and log information regarding limousines on limo logs.
• Identify and report any safety issues immediately to the supervisor.
• Clean and maintain the surrounding work area (including glass cleaning and trash sweeping). Clean the break room (including emptying trash, vacuuming, and wiping down the table).
• Complete other duties that may be assigned.

• Must be 18 years of age or older at time of hire.
• Knowledge of metro area is desirable.
• Customer service experience preferred. 
• Must have an excellent attendance and arrive to work on time when scheduled and have access to reliable transportation. 

Availability to Work:  Special shift requirements, if any, will vary depending on a location's hiring needs.  If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

License Requirement:  The employee will be required to have and maintain a valid state-issued driver’s license with a current address and acceptable driving record.

Language skills:  Must be able to read and write English exceptionally well.  Ability to communicate effectively with passengers, drivers, and co-workers on socio-economical levels.  Ability to read, and comprehend simple instructions, and short correspondence. 

Be able to write simple correspondence and/or reports legibly.  Ability to effectively present information one-on-one and in group situations to passengers, and drivers.

Mathematical Skills:  Ability to add and subtract two digit numbers. 

Reasoning Ability:  Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.   Ability to make sound judgments.  Ability to educate others about policy/procedures not enforce policy/procedures.  Ability to apply patience when communicating with others in difficult situations.

Other Skills and Abilities:  Ability to carry out assigned tasks and duties completely and effectively.  Ability to perform assigned duties with minimal supervision.  Ability to demonstrate, fair and impartial judgment.

Materials and Equipment Directly Used in Role:  Two way radios, various report forms, information logs, brochures, pens and pencils.

Physical Demands and Work Environment:  While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; talk and listen. Employees are regularly exposed to outside weather conditions including snow storms, and extreme heat.  This position is 100% outside work! 

Employees work in and around potentially dangerous traffic situations, and employees are to be safety conscious at all times.  Employees are frequently required to reach and or sign (communicate) with hands and arms.  Employees on occasion must lift/move up to 50 lbs. Employees are regularly exposed to high levels of noise and/or fumes from transport vehicles. 

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.