SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

• Know all areas surrounding the toll road in order to assess location of drivers requesting motorist assistance
• Provide public information regarding toll tags, directions and location of the toll road customer service center
• Monitor the toll management system, including all software and hardware required to carry out scope, including but not limited to system data collection, electronic toll lane checks, lane closures
• Respond to emergency situations
• Submit work orders and maintain associated tracking logs
• Monitor building security
• Maintains cleanliness of work space
• Arrives to work on time and in uniform for all scheduled shifts
• Performs other duties as assigned by on-site supervisors or managers
• Thurs-Sun, 3pm-11pm

Education/Experience Required:  High School Diploma or an equivalent combination of experience and education

Availability to Work:  Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required. Must be willing to work a flexible schedule.

• Basic proficiency with Microsoft Office programs (i.e. Excel, Word and PowerPoint) required.
• Ability to read, write, speak and interpret the English language.
• Have a thorough knowledge of all areas and landmarks surrounding toll roads in order to provide directions to motorists.
• Ability to adapt to changes in the work environment; Able to deal with change, delays, or unexpected events.
• Exhibits sound and accurate judgment.
• Ability to maintain a calm, pleasant and mannerly demeanor when speaking with the public.
• Ability to effectively respond to customer problems or complaints. Superior communication skills, verbal and written.
• Must be proactive with strong personal drive and proven customer service skills and must be willing to lead by example.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors and other employees of the organization.
• Ability to apply common sense understanding to carry out detailed but standard written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.
• Ability to follow well-defined methods and procedures.
• Ability to perform accurate work in a timely manner.

Work Environment:  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually minimal to moderate.
• The exposure level in the work environment to vehicle emissions is minimal.
• The exposure level in the work environment to extreme hot/cold temperatures is minimal.

Physical demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to use a computer keyboard. Specific vision abilities required by this job include close vision.

Salary Range:  $15/hr

Benefits:  Eligible employees will participate in the various benefits plans including medical, dental, vision,  flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

$500 sign on bonus - $250 after 30 days, remaining $250 after 60 days.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. 

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. 

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruit@spplus.com. We are here to assist you.