SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Reports to: Regional VP/Transportation

Responsible for running the day-to-day activities of a facility location including, but not limited to, the supervision of employees, maintaining client relations, and ensuring that company standards are being upheld. Other duties include general accounting, general HR functions (hiring, terminating, and training) and claims review

Principal Duties:

• Supervise the quality of work for all employees to ensure that all work tasks and assignments are performed efficiently, effectively, and as required

• Ensure that customer service procedures are being followed by all employees

• Responsible for location budget including, but not limited to, annual budget review, budget attainment, and budget analysis
• Oversee all personnel issues and paperwork for hiring, termination and training of facility staff
• Monitor maintenance of the facility to ensure that it is clean and maintained according to company standards
• Oversee general accounting duties such as accounts payable, payroll, and petty cash
• Monitor and review all damage claims in order to assign responsibility for damages
• Recommend and implement plans or programs
• Other duties as assigned

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical – ability to make logical decisions for issues that arise in the day-to-day management of the location.
• Design – Demonstrates attention to detail; adheres to company policies and procedures to maintain company standards.
• Problem Solving – Develops solutions to day-to-day problems; Works well in problem solving situations; uses reason even when dealing with emotional topics.
• Technical – Knowledge of facility equipment including computers, faxes, 2-way radios
• Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
• Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings as requested.
• Written Communication – Writes clearly and informatively; Presents data effectively; Able to read and interpret written information.
• Managing People – Takes responsibility for subordinates’ activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external).
• Cost Consciousness – Works within approved budget; Develops and implements cost saving measures; Conserves organizational resources.
• Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Judgment – Exhibits sound and accurate judgment.
• Professionalism – Maintains a professional attitude even during pressure situations.
• Quality – Demonstrates accuracy and thoroughness.

Supervisory:

Manages full-time and part-time employees; is responsible for the overall direction, coordination and evaluation of these individuals. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.

Scope and Impact:

Project Manager position has direct responsibility relating to delivery of quality ground transportation services to FLL patrons.

Specialized Knowledge Required:

• Language – Excellent verbal and written communication skills. Capability to read, analyze and interpret handbooks, manuals, and various reports. Ability to respond to common inquiries or complaints from customers and employees
• Math – Ability to add, subtracts divide and multiply. Basic accounting skills a plus
• Reasoning – Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions.
• Computer Skills – Experience with Microsoft Office (Word, Excel, Outlook).

Education/Experience Required:

• High School or equivalent, 2–4 years college preferred
• Prior experience in a supervisory or management role

License Requirement: Must possess a valid state-issued driver’s license with a current address and acceptable driving record.

Salary Range:  $28.85 per hour

Benefits:  Eligible employees will participate in the various benefits plans including medical, dental, vision,  flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster 

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. 

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. 

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruit@spplus.com. We are here to assist you.