SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.”

We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time.

Position:  Lobby Guest Service Representative

Location:  Mercy Hospital

We are seeking a friendly, organized, and efficient Guest Services Representative to join our team. The successful candidate will be responsible for managing guest access, confirming guest lists, scheduling appointments, and maintaining the cleanliness and organization of the main lobby. This role is crucial in ensuring smooth daily operations and providing exceptional service to our residents and their guests.

What you’ll do

• Welcome and allow guests into the building.
• Confirm guests' names on the guest list before granting access.
• Check the reservation calendar for guest suite and elevator appointments.
• Notify residents to pick up packages that were left overnight.
• Assist with delivery service provider concerns and direct them to the appropriate party.
• Ensure the main lobby is clean, organized, and presentable at all times.

What you need

• High school diploma or equivalent.
• Previous experience in a customer service role is preferred.
• Strong communication and interpersonal skills.
• Ability to remain calm and professional in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Ability to handle multiple tasks simultaneously.
• Proficiency in using reservation and calendar systems.
• Basic knowledge of cleaning and organizational practices.
• May require working flexible hours, including evenings, weekends, and holidays.

Physical Demands: The position may require standing for extended periods.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

Right to Work Poster

SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate’s application relative to the required job qualifications and responsibilities listed in the job posting. 

As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. 

If you are an applicant to a New York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruit@spplus.com. We are here to assist you.